F1 MONTREAL HOSPITALITY TERMS

SPORTALITY is a privately owned agency and is not affiliated with any sports team, box office, venue or other ticket agency. Our prices reflect the cost and difficulty in obtaining the premium hospitality badges and hotel packages that we offer. Hospitality badges and hotel packages are priced at the current market value and are subject to change at any time without notice.

 

PLEASE NOTE THE FOLLOWING

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• Hospitality badges and hotel packages will be shipped via Fedex, as soon as they are physically available to send.

• All sales are final; there are no cancellations or exchanges.

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1. ALL SALES ARE FINAL

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Once you have ordered tickets to an event, all sales are final. Please be sure to double check that you have selected the correct event, correct date and time and correct quantity of tickets. There will be no refunds, cancellations or exchanges after orders are processed under any circumstances.

 

2. ONLINE HOSPITALITY & HOTEL PACKAGES ORDERS

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These hospitality badges and hotel packages are in stock and the customer knows the exact package details at the time of purchase. Since portions of our online ordering function are not in "real time", occasionally hospitality badges and hotel packages that were ordered may no longer be available. If tickets that were ordered online are no longer available, a SPORTALITY representative will contact you and we will try to secure other options or we will refund your original purchase.

 

Hospitality badges and hotel packages purchased with a credit card online through www.sportalitygp.com are routed through our secure servers and our eCommerce application provided by Braintree Payment Solutions a division of Paypal. Purchasers understand that by entering his/her payment information, including credit card information, this will serve as an authorized signature. Hospitality badges and hotel packages will be delivered prior to the event or by a mutually agreed upon date.

 

3. AGENT ASSISTED ORDERS

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Any hospitality badges and hotel packages purchased directly through a SPORTALITY sales agent may be subject to a Credit Card Authorization, which consists of a “signature required” invoice.

 

Please Note: If a Credit Card Authorization form is required to process an order, a copy of the cardholder’s driver’s license and the front and back of the credit card being used may be requested along with the completed form when it is returned to us. All customer information is strictly confidential and used only to verify the customer’s identity and prevent fraudulent activity. Authorization forms must be returned to us in a timely manner. We reserve the right to cancel an order if the proper documentation has not been returned to us even if the order has been confirmed. Please follow instructions carefully.

 

Once an order has been confirmed, a sales agent will contact the customer via email, fax or phone. Hospitality badges and hotel packages will be delivered prior to the event or by a mutually agreed upon date.

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4. ORDERING Hospitality Badges and Hotel Packages

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4.1 Choose hospitality badges and hotel package options. Click calculate and then click continue.

 

4.2 Complete order form. Shipping information will populate automatically. Should you wish to modify any of the information – please feel free to do so at this time. Click continue.

 

4.3 Review order summary, complete required credit card information and click confirm order.

 

The customer will automatically receive the receipt of purchase via email. The customers credit card will be billed the total purchase immediately. All sales are final. Please note all personal information is kept strictly confidential according to our Privacy Policy.

 

5. PRIVACY POLICY

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SPORTALITY has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses the information gathering and dissemination practices for this website.

 

In some cases, visitors are required to provide personal information. This information is used only in replying to inquiries or processing orders. Our site has security measures in place to protect against loss, misuse and alteration of the information provided. We are the sole owner of any personal information we receive. Furthermore, we will NOT sell, share or rent ANY of the information that visitors provide us with.

 

We collect the following information from all visitors to our site: the name of the domain through which they access the internet, the date and time they access the site and, the web page that referred them to our page. We use this information to manage our website and making efforts and to help diagnose and troubleshoot potential server malfunctions. We also record the individual (IP) address of the computers used to access our site in order to protect against fraud.

 

Please review our entire privacy policy here.

 

6. EXTERNAL LINKS

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This site may contain links to other sites. SPORTALITY is not responsible for the privacy practices or the content of such web sites.

 

Customer service and customer satisfaction is extremely important to us, if you have any questions, comments or concerns please email us at rewaniuk@SPORTALITY.com or call (800) 251-0807.

 

7. SHIPPING POLICY

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SPORTALITY uses Fedex for all tracked shipments and a signature is required upon delivery for every order, unless otherwise specified. Fedex will NOT deliver to a P.O. Box, please provide a physical street address. We do ship internationally, with various exceptions.

 

Upon delivery of hospitality badges and hotel packages from Fedex, the customer has 48 hours to contact us about any mistakes or discrepancies about the package details. In cases of discrepancies, every effort will be made to correct the problem. There are absolutely no cancellations, refunds or exchanges on orders with no discrepancies.

 

Due to the time sensitive nature of the hospitality industry, SPORTALITY has fulfilled its contractual duty when hospitality badges and hotel packages are shipped to the address provided by the client. SPORTALITY is not responsible for any incorrect addresses provided by the customer or for the package being returned to sender due to the client not being available to sign for the package at the time of delivery. SPORTALITY will keep packages returned by Fedex on hand for later re-delivery to the customer. SPORTALITY is not responsible for any customer caused delays in delivery after the order has been shipped.

 

Prior to the order being shipped, the client is responsible to inform SPORTALITY of changes in the shipping address.

 

If a shipment needs to be redirected after it has been shipped, the customer may be responsible for a $10.00 address correction fee charged by Fedex. Any shipment that is requested to be held at a Fedex location requires a photo ID to pick-up. These shipping methods must be arranged with your sales representative. WILL-CALL tickets will not be available in time to ship.

 

8. CUSTOMER CANCELLATIONS

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Once we receive payment the customer CANNOT cancel an order and receive a refund or exchange hospitality badges and hotel packages for any reason other than what is specified above.

 

If any event is cancelled by the organizers of the event, SPORTALITY has no obligation to refund incidental expenses that you have incurred relating to your plans to attend the event including, but not limited to, plane or transportation expenses, hotel reservations, or rental car costs. SPORTALITY assumes no responsibility for the actions of any event organizing body when an event is cancelled.

 

9. LOST OR STOLEN TICKETS

 

We take great pride in our customer service and will always do our best to accommodate you, the customer. Unfortunately, because we are not the box office or venue, it is not possible for us to re-issue lost or stolen tickets.

 

We reserve the right to cancel an order and give a full refund at any time, for any reason whatsoever; Some events and venues enforce age restrictions, i.e. "21 and over". It is the buyers’ duty to determine prior to purchasing tickets whether such a policy exists. We will not be liable for refusal of admittance based on this type of restriction. Furthermore, it is the customer's responsibility to determine whether the content of an event is appropriate for either themselves or others in their party.  We will not be responsible for any event with content that shocks, offends, frightens, angers or traumatizes any individual or group. There will be no refunds, credits or exchanges under any of these circumstances;

 

Submitting an order online or by phone indicates your agreement to these terms and conditions.